# FAQ: accounts, matches, plans and privacy

> Clear answers on signing up, matches, verification, privacy, subscriptions and the demo version. Can’t find yours? Write to us from the contact form.

Fonte: https://duetto.web-zen.com/en/faq/ · aggiornata il 2026-11-12

FAQ

# Frequently asked *questions*.

Answers to the most common questions about Duetto: signing up, matches, plans, privacy and the demo version.

Getting startedMatches and chatPlansPrivacy and safetyAbout the demo

## Getting started

**Is Duetto free?**

Yes, you can start for free. With the Free plan you create a profile, discover people, send likes, get matches and chat with your matches. Plus (€9.90 a month) and Premium (€19.90 a month) add more Super Likes, advanced filters and more control over your privacy.

**Who can join Duetto?**

Only adults can join: you must be at least 18, and every gender and orientation is welcome. We ask for truthful information and one account per person.

**How do I create my profile?**

Tap “Create your profile”, enter your email and password, then tell us a little about yourself: photos, interests and what you’re looking for. It only takes a few minutes and you can change everything later.

## Matches and chat

**How do matches work?**

A match happens when two people like each other. Only then does the chat open: nobody can message you unless you’ve liked them back. A Super Like tells someone that you’re especially interested.

**Who can message me?**

Only people you have a match with. If you no longer want to hear from someone, you can block them with one tap and they won’t be able to contact you again.

## Plans

**What do Plus and Premium add?**

Plus (€9.90 a month) adds the ability to see who liked you, 5 Super Likes a day, advanced filters (verified only, online now, relationship goal) and read receipts. Premium (€19.90 a month) includes everything in Plus and adds incognito mode, 15 Super Likes a day, priority visibility in discovery and priority support.

**Can I cancel my subscription whenever I want?**

Yes, at any time, from the app settings. You’ll go back to the Free plan; your profile, matches and chats stay where they are.

## Privacy and safety

**How does profile verification work?**

You send a selfie from the app, and it is compared with the photos on your profile. If they correspond, you receive the “Verified” badge, so others know there’s a real person behind the profile. Verification is optional.

**How do I report or block someone?**

From the person’s profile or chat, tap “Report” or “Block”. Blocking is instant: from that moment the person can no longer see you or message you. Reports are reviewed by the moderation team.

**Can I delete my account and my data?**

Yes. From the app settings you can download a copy of your data and then delete your account: your profile and the related data are erased.

**Who can see my profile and my location?**

Other users see only what you choose to show on your profile, such as photos, interests and city. You can hide your distance and, with Premium, browse in incognito mode.

## About the demo

**Is Duetto a real service?**

No, Duetto is a demo project. The profiles you see are fictional and their photos were created with artificial intelligence; in the app, payments and emails are not real, and accounts created by visitors are deleted automatically after 3 days. You can try every feature, but behind the sample profiles there is no real person.

**Are the payments real?**

No. In the demo, payments are simulated: you can activate Plus or Premium to try the features, but nothing is charged.

**What happens to the data I enter in the demo?**

Accounts created by visitors are deleted automatically after 3 days, along with the related data. In the demo, we recommend that you don’t enter real personal data that you wouldn’t want to share.

## Didn’t find your answer?

Write to us using the contact form: we read every message.

[Get in touch](https://duetto.web-zen.com/en/about/#contact)

## Ready to meet someone *real*?

Create your profile in a few minutes: it’s free, and you can delete it whenever you like. Or have a look at the demo first.

[Create your profile](https://duetto.web-zen.com/app/register) [Try the demo](https://duetto.web-zen.com/app/login?demo=1)

![The silhouettes of two people on a pier, against a pink and orange sunset sky](https://duetto.web-zen.com/img/cta-sunset-768w.avif)